FAQ

1. What are your shipping options and delivery times?

We ship from our warehouse in the United States to all 50 states.

  • Express Shipping: 3–6 business days – $20
  • Free Shipping: 7–14 business days – $0
  • Free Standard Shipping: 7–14 business days – $0
  • Standard Shipping: 7–14 business days – $10

Larger pots may take slightly longer to process and ship.

2. Do you offer free shipping?

Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.

3. How long will it take to receive my order?

Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.

4. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.

5. Are the pots suitable for both indoor and outdoor use?

Yes. Many of our pots are designed for both environments. Please check the product description for specific recommendations (some ceramic and terracotta are best for covered outdoor areas).

6. Do the pots have drainage holes?

Most pots come with drainage holes to prevent overwatering and promote healthy roots. Some decorative indoor pots do not have holes — this is clearly stated on each product page.

7. What materials are your flower pots made from?

We offer premium materials including:

  • Ceramic
  • Terracotta
  • Durable plastic (lightweight and shatter-resistant)
  • Resin and concrete-look finishes

Material details are listed on every product page.

8. Are the pots frost-resistant?

Some materials (like high-quality plastic and resin) are more frost-resistant. Ceramic and terracotta may need protection in freezing temperatures. We recommend bringing delicate pots indoors during winter.

9. What sizes do you offer?

We have a wide range from small tabletop pots to large floor planters. Exact dimensions and capacities are listed on each product page.

10. Are the pots easy to clean?

Yes. Most pots have smooth surfaces that wipe clean easily with mild soap and water.

11. Do you offer self-watering pots?

Yes. We have a selection of self-watering planters that help maintain consistent moisture — ideal for busy plant owners.

12. Do you ship internationally?

Currently, we only ship within the United States.

13. How can I track my order?

You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.

14. What if my pot arrives damaged?

Please contact us within 48 hours with clear photos of the item and packaging. We will quickly arrange a replacement or full refund.

15. Can I cancel my order?

Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.